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BASIC INFORMATION
Customer support
Email Address
Yes
Live Chat
Yes
Phone Support
No
Games
Slot Games
4000+
Live Games
200+
Slots
4000+
Betting options
Software Providers
PAYMENT INFORMATION
Min Deposit
€20
Min Withdrawal
€20
Withdrawal Time
Up to 3 days
Deposit methods
Currencies
EUR
As a recent entrant in 2023, Hugo Casino is steadily building its online presence. It offers a vast selection of over 4,000 games. Licensed in Curacao, it's a relatively new player in the online casino market.
With this Hugo Casino review, we'll try to provide an unbiased analysis of its key features. We will delve into the variety of games, assessing both quantity and quality.
User experience is another crucial aspect we'll examine, considering navigation and design. Payment options' diversity and efficiency will be thoroughly evaluated.
Security measures at Hugo Casino will be scrutinized for player protection. The casino's licensing and regulation details will also be explored.
How does Hugo measure up to the current trends in the industry? We will find out as we review the features of Hugo Casino.
With over 4,000 games Hugo Casino offers a wide range in various categories.
Hugo Casino Slot Games
The slot selection, a staple of many online casinos, includes titles like Asgard and Wild7Fruits. Themes range from mythology in Gates of Babylon to Asian settings in Dragon Gate.
Norse-themed games like Heimdall’s Gate and Egyptian slots such as Pharaoh’s Empire are also featured. Animal-themed slots like Jurassic Fight and 7 Monkeys add diversity. Other themes include Wild West, adventure, and leprechauns.
Hugo Casino Table Games
Classic table games at Hugo are comparable to other casinos, offering multiple roulette variations. Bacarrat enthusiasts find a wide range, including European and American styles.
Poker and baccarat are also well-represented. Other table games include Dragon Tiger, and Rocket Dice, providing a standard but comprehensive selection.
Live Dealer Section
The live dealer section includes diverse roulette and blackjack versions. Baccarat and poker variations, along with classic table games, enhance the live gameplay.
Hugo Casino Software Providers
Hugo's game providers include well-known names like Playson, Wazdan, and Evoplay. Players familiar with online casinos will also recognize titles from 3 Oaks, Yggdrasil, and Spinomenal.
Pragmatic Play brings its expertise to live gaming. Belatra, NoLimit, Gamzix, and Habanero complete the provider list. Each provider has a dedicated page, simplifying game selection by preferred studios.
Hugo Casino's website boasts a user-friendly interface, combining a dark background with vibrant orange accents. The grumpy chicken mascot adds a quirky charm to the site's overall aesthetic.
Game categories are neatly organized, featuring Popular, Hot, New, and Drops & Wins sections. Additional categories include Slots, Live Casino, Table Games, Roulette, and Blackjack, enhancing navigability.
The website's design is not only visually appealing but also highly functional. Easy-to-access menus such as Promotions, Tournaments, and Loyalty Club contribute to a smooth user experience.
The search feature is particularly convenient, allowing to find games by name or provider efficiently. While Hugo's interface is not exceptionally unique, its user-friendly and attractive design is a significant plus.
Mobile compatibility is crucial in online gambling for accessibility and convenience. Hugo Casino, while lacking a dedicated mobile app, offers a mobile-friendly website. This compatibility ensures players can enjoy over 4,000 games on various devices, including tablets and smartphones.
The mobile version mirrors the desktop experience, maintaining the same interfaces, animations, and graphics. This seamless transition from desktop to mobile allows for uninterrupted gaming.
The performance on mobile is reliable, enabling players to enjoy their favorite games from anywhere. Future developments may include a dedicated app, further enhancing mobile accessibility.
Hugo Casino Welcome Bonus - €600 + 275 Free Spins
Hugo Casino offers a Welcome Bonus of €600 plus 275 Free Spins for new players. This bonus is divided across three consecutive deposits, each matched at different rates.
The first deposit is matched 100% up to €150 and includes 100 Free Spins. A minimum deposit of €20 is required to receive the 100% bonus. For the Free Spins, the minimum deposit is €50. These spins are distributed over four days, with 25 spins each day.
The second deposit offers a 75% bonus up to €150 and 75 Free Spins. Here the minimum deposit requirements are the same. Players again receive 25 Free Spins daily for three days.
With your third deposit, you can receive 50% up to €300 and 100 Free Spins. You need to deposit at least €30 to qualify for this offer. The Free Spins require a €50 deposit and are given over four days.
The Welcome Bonus has a 7-day validity with 45x wagering requirements. Not all games fully contribute to the wagering requirements. Slots and some other games contribute 100%, while table and live casino contribute 0%.
Hugo Casino Cashback - 20% up to €300
Hugo Casino offers a weekly Cashback promotion every Monday for its players. Players who deposit a minimum of €50 during the week are eligible for this offer. The Cashback percentage ranges from 10% to 20%, contingent on the user's level. The maximum limit is €300.
To activate this bonus, players need to contact support via Live Chat or email. The Cashback comes with a 30x wagering requirement and is valid for 7 days. If the requirement is not met within this period, the bonus expires.
Players should note that requesting a withdrawal will revoke all existing and unused bonuses. Certain games contribute only 20% or 0% towards meeting the bonus conditions.
Hugo Casino Reload Bonus - 40% up to €200
Hugo Casino offers a Reload Bonus of 40% up to €200, available every weekend. To claim it, players must deposit a minimum of €20 between Friday and Sunday.
This offer is subject to a 45x wagering requirement and is valid for 7 days. To activate the bonus, players need to contact customer support. Additionally, it cannot be activated after a withdrawal request or combined with other bonuses.
The maximum wager limit is €5 per bet for all bonuses and promotions. Understanding these requirements is crucial for players to fully comprehend the implications of this bonus.
Hugo Casino's Loyalty Program is structured into five levels, each with distinct benefits. Loyalty points are earned exclusively through wagering real money on slot games. Remember, other games do not contribute.
For every €1,000 bet on slots, players earn one loyalty point. However, pay attention that points are not earned from bonus money wagers.
The program excludes players who haven't been active for over three months. Also, only bets below €5 are eligible for earning loyalty points.
Hugo Casino's Loyalty Program, while offering progressive benefits, doesn't stand out significantly from competitors' offerings. It primarily rewards slot play, limiting its appeal to those who prefer other types of games.
Here's a comparison table outlining the different levels of Hugo Casino's Loyalty Program:
Level |
Cashback |
Free Spins |
Personal Account Manager |
Special Birthday Offer |
Monthly Withdrawal Limits |
Exchange Rate |
1 |
10% |
No |
No |
No |
€6,000 |
1000:1 |
2 |
12% |
No |
No |
No |
€8,000 |
1000:1 |
3 |
15% |
100 FS |
Yes |
Yes |
€10,000 |
950:1 |
4 |
17% |
125 FS |
Yes |
Yes |
€12,000 |
900:1 |
5 |
20% |
150 FS |
Yes |
Yes |
€15,000 |
850:1 |
Hugo Casino offers a range of payment methods, catering to various preferences. Credit cards, including Visa and MasterCard, are widely accepted for convenience. E-wallets like Skrill, eZeeWallet, and MiFinity broaden the options.
Interac, Paysafecard, and bank transfers provide additional alternatives for users. Notably, Hugo Casino also accepts Bitcoin, aligning with newer online casino trends.
Hugo Casino Deposits
Depositing at Hugo Casino is free of transaction fees, adding to its user-friendliness. The minimum deposit is set at €20, regardless of the payment method used. Maximum deposit limits vary per payment provider.
Hugo Casino Withdrawals
Withdrawals at Hugo are also free of charge, ensuring ease for players. However, identity verification is required for each withdrawal, potentially taking up to five working days. We will explore the process below in this Hugo Casino review.
The minimum withdrawal amount is set to a reasonable €20. The maximum withdrawal per transaction is capped at €500.
Hugo Casino sets its daily withdrawal limit at €500 and the monthly limit at €15,000. These limits are important for managing financial transactions and maintaining regulatory compliance. This approach is similar to what you can find in many other online casinos.
Accepted Currencies
In online gambling, accepting multiple currencies caters to a global player base, enhancing accessibility. It allows players from various regions to transact in their local currencies, avoiding exchange rate hassles.
Accepted currencies at Hugo Casino are:
Hugo Casino Security Measures
Hugo Casino prioritizes security in its operations, ensuring a safe environment for players. It supports various safe payment options like Visa, Mastercard, and bank transfers. These providers guarantee fast, peer-to-peer transactions that are private and secure.
Additionally, Hugo protects personal and financial information using industry-standard technology. All personal data is safeguarded with SSL encryption, enhancing security during storage and data transmission.
Also, fairness in gaming is maintained through the use of a random number generator. This approach ensures unbiased outcomes in all games, contributing to a trustworthy casino experience. Hugo Casino's security measures, while standard, provide a reliable and secure platform for users.
Hugo Casino provides several customer support channels, ensuring varied options for assistance. Their support page includes a ticket feature for structured queries.
For less urgent issues, players can use their email at support@hugocasino.com, promising professional responses. The team's friendly and professional demeanor is a notable aspect.
Live chat is available for immediate assistance, with no time delay. A click connects players to an agent ready to address issues and provide real-time solutions. Additionally, a detailed FAQ section offers insights into Hugo Casino's rules and operations, aiding self-help.
In our interaction regarding withdrawal limits, they were kind and promptly answered all our questions. Their responsiveness and helpfulness were evident, contributing positively to the overall support experience.
Hugo was launched in 2023 by GBL Solutions N.V. and operates under a Curacao License. The company also manages other casinos like Need for Spin, Rolling Slots, and Wild Tokyo.
This common practice of obtaining an offshore license often caters to casinos accepting crypto payments. Over the years, Curacao's licensing has garnered a mixed reputation. Concerns have been raised due to its regulatory body's less transparent operations.
This has, unfortunately, allowed some online casinos to engage in unscrupulous practices. These actions have led to player scams without significant consequences or compensation for the victims.
At SlotsFreePlay, we observe that Hugo Casino, while new, falls under this licensing umbrella. We hope that Hugo upholds fair practices and resolves client issues justly.
Their recent inception requires continuous monitoring to assess their operations and player treatment. Being newly established, Hugo Casino's journey under its current licensing will be closely watched.
Our aim is to ensure players receive fair and transparent service. As such, we will keep a vigilant eye on Hugo for any potential issues.
The sign-up process at Hugo Casino is straightforward and comparable to industry standards. Initially, new users must provide an email and create a username and password. Next, they should choose their country and select a currency.
Additionally, it's crucial to confirm being over 18 and accept the casino's terms. This procedure is standard in all online gambling platforms.
Next, personal information like name and address is required. This part ensures compliance with regulatory requirements and enhances security measures. It's a common practice aimed at preventing fraud and ensuring responsible gambling.
Verification of the profile is another essential step. This process, detailed later in the review, involves submitting documents to confirm identity. Such verification is crucial for secure withdrawals and adheres to legal standards.
Interestingly, Hugo Casino offers an alternative registration option via a Google account. This modern approach streamlines the sign-up process for users preferring this method.
Logging into Hugo Casino is simple. Users should use their created username and password. Or they can use their Google account credentials if they registered this way. This flexibility in login methods caters to user convenience, although it's a feature not uncommon in the gambling industry.
Verification
To withdraw from Hugo Casino, players must first complete the account verification process. This involves uploading various documents to the player's profile. Required documents include a copy of a passport or driver's license with a valid expiration date. For card payments, a copy of the card used, with the digits hidden, is necessary.
Additionally, a bank account screenshot showing the account number might be required. For electronic wallet transactions, a screenshot with wallet number and personal data is needed.
Occasionally, a selfie with the passport or driver’s license may be requested. Also, a utility bill (not older than three months) confirming the residence address is essential.
Hugo Casino's financial department processes withdrawal requests only after successful identity and account verification. This process typically completes within 24 hours, but delays may occur during busy periods.
Providing accurate and recent information is crucial to avoid issues during the withdrawal process. This ensures a smooth and hassle-free experience when accessing your winnings.
Withdrawals
Withdrawing funds from Hugo Casino is a straightforward process designed for user convenience. To initiate a withdrawal, players simply navigate to the "Withdrawal" tab on the casino's website. Here, you'll select your preferred payment system, an important step to ensure a smooth transaction.
After choosing the payment method, fill out the required fields accurately. Next, specify the amount you wish to withdraw, keeping in mind any withdrawal limits. Finally, click "Withdraw" to complete the process.
Withdrawals take about 24-48 hours and up to five banking days, depending on the method used. All specific timelines are detailed in the Banking section of the casino.
Hugo Casino's system is set up to facilitate a hassle-free withdrawal experience. The clear and user-friendly interface guides players through each step.
It's designed to ensure that everyone can easily access their funds. This process is standard across many casinos, but Hugo maintains a focus on simplicity and efficiency.
Hugo Casino enters the online casino market with a solid offering. Boasting over 4,000 games, it caters to a wide array of gaming preferences.
The game selection, while extensive, mirrors what is commonly found in the industry. The website’s design is user-friendly, featuring an intuitive layout and easy navigation.
Hugo Casino’s loyalty program, offering various levels of rewards, is comparable to industry standards. While it provides incremental benefits, it lacks distinctive features that make it stand out. Plus, the absence of a mobile app is also noticeable, limiting accessibility for some users.
Payment options at Hugo Casino are diverse, including both traditional methods and crypto. This inclusion aligns with current payment trends, offering flexibility.
However, the casino operates under an offshore Curacao license. This fact raises usual concerns about regulatory transparency and player security.
The customer support system, encompassing email, chat, and a FAQ section, is responsive and helpful. Withdrawal processes, though straightforward, require extensive documentation, possibly leading to delays. Additionally, the verification steps, while ensuring security, might be cumbersome for some users.
Hugo Casino presents a competent online gambling platform. It stands as a reliable option but with room for enhancement, especially in customer protection. Its features, while adequate, suggest potential areas for improvement to enhance user experience.
Pros
Cons
Hugo Casino is licensed under the Curacao jurisdiction. This makes it a legitimate online casino within the iGaming industry.
While this license is common in the industry, it has faced scrutiny for regulatory transparency. Players should exercise standard caution.
Your personal information is stored securely at Hugo Casino. They use 256-bit SSL encryption to ensure data privacy and protection.
Currently, Hugo Casino does not offer a dedicated mobile app. However, their website is mobile-friendly, ensuring accessibility across various devices.
Players can enjoy a wide range of games, including slots, table games, and live dealer options. The selection is extensive but aligns with industry standards.
Hugo Casino offers multiple payment options, including credit/debit cards, e-wallets, and Bitcoin. This variety caters to different player preferences.
Withdrawals require account verification with necessary documents. Once verified, the process takes around 24-48 hours, depending on the method.
If your withdrawal from Hugo Casino is delayed, first check the Banking section. Here, you'll find detailed time-tables that explain typical processing times for various methods. If this doesn't resolve your concern, don't hesitate to contact Customer Support.
Yes, Hugo Casino has a tiered loyalty program with benefits like cashback and Free Spins. The rewards increase with each level. Above, you can find a handy comparison table with the perks of each level.
Yes, Hugo Casino ensures fairness in games using a random number generator. This RNG technology guarantees that game outcomes are entirely random and unbiased. Players can enjoy their gaming sessions knowing that fairness is a top priority at Hugo.
No, Hugo Casino offers the convenience of fee-free deposits for all players. This means you can add funds to your account without worrying about extra costs. It's a player-friendly approach that makes starting your gaming journey smoother and more enjoyable.
Le
Author
Leo Harris
Last Updated: Dec 04, 2023
Leo Harris is a respected author and expert at SlotsFreePlay.com. With a passion for online slot games, Leo thoroughly tests and reviews the latest titles, providing valuable insights to players. His comprehensive evaluations cover gameplay, graphics, and overall entertainment value, helping readers make informed choices. Leo's captivating writing style and industry expertise have earned him a loyal following, making him a trusted voice in the online gambling community.
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